Welcome to our Frequently Asked Questions section. We hope you find these FAQ’s helpful, however, if you don't find the answers to your questions listed below, please feel free to send us an email at firstname.lastname@example.org .
HOW SECURE IS MY PERSONAL INFORMATION?
- Uniquehunts uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline in our privately run secure datacenter.
MY ORDER HAS BEEN SENT, WHY DON'T I SEE THE TRACKING INFORMATION?
- It usually takes up to 48 hours for tracking information to show up in the tracking system. Please do not worry , you can check it later or email us to help you out.
DO I NEED TO HAVE AN ACCOUNT TO ORDER?
We suggest you place order by having an account, so you can easily view your order status and order history and receive updates detailing our new releases and special promotions if you like.
WHAT IF I TYPED THE WRONG EMAIL ADDRESS?
- You may modify your order information within 24 hours since you make order. If you have misspelled or auto-filled your address incorrectly, notify us immediately via email at email@example.com and give us your correct information, we will correct this ASAP.
- All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate and your card issuer will processes the transaction.
- We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
HOW SECURE IS MY ONLINE ORDER?
- When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not be stored.
HOW DO I CHANGE OR CANCEL MY ORDER?
- You may modify your order information or cancel your order within 24 hours since you make order, otherwise, you parcel can be processed so we can not change any shipping information or cancel the order for you. If you have misspelled or auto-filled your address incorrectly, notify us immediately via email at firstname.lastname@example.org and give us your correct information, we will correct this ASAP. Please note that any orders that have already been packed or shipped cannot be canceled.
- Since our website and service are based on English, all the information that you type/enter is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.
WHEN WILL MY ORDER ARRIVE?
U.S orders will be shipped via ePacket & FEDEX and International Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to the United States: 4 - 20 Business days
- Average transit times to International: 17 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
HOW DO I TRACK MY ORDER?
- We will email your tracking information as soon as your order has been shipped. Usually, you will receive the tracking number 1-3 days after we have shipped your order. You can track your order on our website.
ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?
- We have a large assortment of products and when you order multiple items at a time, they may be shipped separately so you can get them faster. You can email us via email if you can not find another tracking information.
WHEN WILL MY ORDER BE PROCESSED?
- All orders are handled and shipped out from our warehouse locations in the US, UK or China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday to Friday. Orders will be processed within1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. Please contact us if you do not receive a shipping notificaiton email after 5 business days from the day you completed your payment.
WILL I BE CHARGED CUSTOMS AND TAXES?
- The prices displayed on our site are tax-free in US Dollars.It is determined by your local customs office whether you need to pay taxes and duties or not.We are sorry that we can not clear any payment related to any taxes and duties and can not responsible for any delays caused by the customs department in your country. For further information, please contact your local customs office.
- We offer worldwide free shipping.
- If you think your order has been delayed or lost in the post, please contact us and we will start an investigation with the courier.
HOW DO I RETURN AN ITEM?
We know it would be stesssful buying product online, that's why we offer full money back 30 days guarantee on all our orders.
- 24*7 customer support via email
- Free Tracking Number with every order
- 100% SSL Secured Checkout
Please contact us at email@example.com If your need to return a parcel, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that If items sent back to us without our agreement we may not get the parcel and we can not issue refund.
To be eligible for a full refund, your item should be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will refund you as soon as we received your parcel, if we can not issue full refund due to any poor condition of the parcel or items, we will communicate with you via email and solve the problem in a win-win situation.
WHAT IF THE ITEMS I RECEIVED AR DEFECTIVE/INCORRECT/DAMAGED?
- We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. Please take a photo of the damaged item(s) and email it to us, along with your order number to firstname.lastname@example.org. Once we receive your email and verify the issue, we will partial refund you or sent a replacement to you right away.
WHEN WILL I RECEIVE MY REFUND?
- All refunds will be credited to your original payment method. If you paid by credit or debit card refunds will be sent to the card issuing bank within 7-10 business days. For further information, please contact you local bank account.
I AM HAVING TROUBLE PLACING AN ORDER ONLINE, DO YOU TAKE PHONE ORDERS?
- Unfortunately, we are unable to take orders over the phone. You can try placing your order on a different device or browser. If you still have problem, please email us via email.
- We make every effort to reply to emails within 24 hours.